Privacy Policy

Last updated: April 2026

Rosabel Blooms ("we", "our", "us") is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit https://www.rosabelblooms.co.uk/, place an order, enquire about wedding flowers, contact us, or interact with our website.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Rosabel Blooms is a Cotswolds florist specialising in:

  • Wedding flowers

  • Event florals

  • Seasonal bouquets

  • Online flower delivery

  • Bespoke floral arrangements

Rosabel Blooms is the data controller responsible for your personal data.

Website:https://www.rosabelblooms.co.uk
Email: hello@rosabelblooms.co.uk
Contact Page: https://www.rosabelblooms.co.uk/contact

2. What Personal Data We Collect

We may collect the following information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Wedding date

  • Venue details

  • Floral preferences

  • Budget information

  • Any additional details you submit through enquiry forms

Payment information

If you place an online order, payments are processed securely through third-party payment providers such as:

  • Squarespace Payments (if applicable)

  • For certain wedding bookings, event bookings or bespoke orders, we may also payment via bank transfer (BACS).

We do not store your full payment card details.

Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookie preferences

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide wedding flower quotes

  • Process online flower orders

  • Arrange deliveries

  • Manage bookings

  • Send invoices and confirmations

  • Improve our website and services

  • Send marketing emails (where you have opted in)

  • Meet legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

To fulfil flower orders and wedding bookings.

Legitimate Interests

To manage enquiries and operate our business efficiently.

Consent

For marketing emails and non-essential cookies.

Legal Obligation

For accounting, tax and legal compliance.

5. Wedding Enquiries

When you enquire about wedding flowers, we may collect additional information including:

  • Wedding date

  • Venue

  • Guest numbers

  • Floral preferences

  • Inspiration images

  • Budget expectations

This helps us create tailored proposals and communicate with you about your wedding.

6. Online Orders

When you purchase flowers through our website, we collect information needed to:

  • Process payments

  • Deliver orders

  • Contact you regarding your purchase

  • Handle refunds or issues

7. Marketing Communications

We may send emails about:

  • Seasonal bouquet launches

  • Special offers

  • Wedding availability

  • Events or workshops

We will only send marketing communications where you have consented or where legally permitted.

You can unsubscribe at any time.

8. Cookies

Our website uses cookies to improve user experience.

These may include:

Essential cookies

Required for website functionality.

Analytics cookies

Help us understand website traffic.

Marketing cookies

Used for advertising purposes (where applicable).

You can manage your cookie preferences through our website cookie banner.

9. Third-Party Providers

We may share your data with trusted third parties including:

  • Squarespace

  • Stripe

  • PayPal

  • Delivery partners

  • Accountants

  • IT providers

These providers only process data where necessary.

10. How Long We Keep Your Data

We retain personal data only as long as necessary.

Typical retention periods include:

  • Enquiries: up to 12 months

  • Wedding bookings: up to 6 years

  • Order records: up to 6 years

  • Marketing records: until consent is withdrawn

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, contact us at:

hello@rosabelblooms.co.uk

12. Data Security

We take reasonable technical and organisational measures to protect your personal data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

13. International Data Transfers

Some third-party providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place.

14. Third-Party Links

Our website may contain links to other websites.

We are not responsible for their privacy practices.

15. Complaints

If you have concerns about how we handle your personal data, please contact us first.

You also have the right to complain to the Information Commissioner's Office:

Website: https://ico.org.uk

16. Changes to This Privacy Policy

We may update this policy occasionally.

Any updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, please contact:

Rosabel Blooms
Email: hello@rosabelblooms.co.uk
Website: https://www.rosabelblooms.co.uk
Contact Page: https://www.rosabelblooms.co.uk/contact